CEC Approved Solar Retailers - Things You Need to Know About Them

CEC or Clean Energy Council is the peak authority for the Australian clean energy industry and it also represents the best companies that operate in solar and other renewable energy systems.  This council ensures the reliability, safety, and quality of the solar industry of Australia by maintaining the service and product standards. Besides, it also regulates the accreditations for solar designers, installers, and retailers.

About the CEC approved solar retailers:

The CEC approved solar retailers are those companies, which sign the solar retailer Code of Conduct offered by CEC. This code mainly works as a scheme for every CEC approved retailer in the Central Coast, which aims to bring higher service standards compared to the minimum requirements that are established by the Australian Government. The peak bodies of the industry carefully audit the processes and systems followed by these approved companies to ensure that they meet the standards.

As part of this accreditation, a company has to submit documentation of contracts, sales proposals, advertising, terms and conditions, and internal policies etc. to show that the business practice of that company follows the Code of Conduct. But in case a company cannot follow the same, then it must fix the policies before gaining admission.

As a result, people purchasing solar systems from these retailers can have the assurance that they are making the purchase from companies, which follow the customer protection laws. This code of conduct also includes some strict requirements regarding pre-and-post sales activities, general business practices, and documentation methods that every CEC approved retailer in Central Coast has to follow.

Here come the details:

1.      Pre-sales activities:

• The sales representatives of the company should always act ethically.

• They are not engaged in any misleading or dishonest sales and advertising tactics.

• They always offer the information to the customers to make them knowledgeable about the purchase before signing the contract.

2.      Post-sales activities:

• The company should respect the legal rights of the customers regarding refunds and cooling-off periods while giving them the scope to cancel the contracts. Besides, they should be ready to offer them full refunds where changes are made after the contract.

• The company should fully inform the buyers regarding the process between the installation of the system and network connection.

• The company should offer a minimum of 5 years of warranty period on the performance and operation of the entire PV system including products and workmanship. And it should address all the issues that may arise during this period.

Tips to choose CEC approved solar retailers:

Even though CEC operates the voluntary ASR or Approved Solar Retailer program to help every buyer find a CEC approved retailer in Central Coast, it is important to check the list of the approved solar retailers along with the logo of the company to check whether the retailer is actually approved.

Apart from that, you must check out the reviews of each of the retailers to have a rational idea of how the company is faring or where the company may be heading.